Frequently Asked Questions
What forms of payment do you accept?
Visa & MasterCard
Health Savings Accounts
When is full payment for services required?
I require payment in full for services that are 2 hours or longer prior to scheduling and these services are considered a non-refundable retainer. Appointments that are 2 hours or longer in duration are a time commitment scheduled in advance between you and I. Please do not schedule an appointment that you can not commit to. Your appointment is planned for, prepared for and scheduled specifically for you. If you are ill or there is a medical emergency, your appointment will be rescheduled based on availability.
What is your return policy on products?
I only sell products that I am extremely confident in the efficacy, therefore I do not except returns nor do I offer exchanges.
Are all sales FINAL?
YES, all sales are FINAL.
Can I purchase a GIFT CARD?
Yes. To purchase a gift certificate, you can do it in-person to receive a hard copy of the gift certificate. To purchase online to receive an eGift Card, the option is available on the www.sloacuglo.com website. In order to redeem the gift certificate and/or the eGift Card, please provide the 16-digit code that is presented in the email at checkout.
What is your CANCELLATION POLICY?
We respectfully request a 24 Hour Notice to cancel your appointment. If you are unable to give me 24 hours advanced notice, you will be charged the full amount of your appointment. If you have a package or gift card, I reserve the right to automatically deduct payment in full to cover your cancelled appointment. If you do not have those options, you will be billed an invoice via Square for the full amount of your missed appointment. This must be paid in full prior to rescheduling. This policy also applies to appointments made and cancelled in the same day. We do understand that unforeseen circumstances do come up and we handle these on a case-by-case basis.
This scheduled time is very important to us and is reserved for you specifically. If notice isn’t given in time, we miss the opportunity to contact clients on the waiting list to fill the spot.
What is your NO-SHOW POLICY?
Anyone who forgets or consciously chooses to not show up for their scheduled appointment will be considered a “no-show.” You will be billed an invoice via Square for the full amount of your missed appointment. This must be paid in full prior to rescheduling. This policy also applies to appointments made and cancelled in the same day.
PLEASE NOTE: BY BOOKING THIS APPOINTMENT, YOU AUTHORIZE THIS BUSINESS TO CHARGE YOUR CREDIT CARD A NO-SHOW FEE OF UP TO 100% OF THE SCHEDULED VALUE SHOULD YOU MISS YOUR APPOINTMENT WITHOUT PROPER NOTIFICATION.
What is your LATE-ARRIVAL POLICY?
Arriving late for your scheduled session will require a shortened session in order to accommodate the schedule that follows your appointment, with full charges applied. If you expect to be more than 10 minutes late, please contact us by phone 805-470-1026. Late arrivals after 15 minutes of your scheduled time will be considered a no-show and full payment is required.
What is your ILLNESS POLICY?
Please contact us as soon as possible if you are have a contagious illness or the flu, and won’t be able to make your scheduled appointment.
TERMS & CONDITIONS OF SERVICES:
Are you able to refuse or terminate services?
Yes, I reserve the right to refuse or terminate services at any time. You may be liable for payment of the terminated session.
What are the reasons for refusing or terminating services?
Contagious illness such as flu or cold
Being rude or disrespectful
Being late, cancelling last minute, or chronic rescheduling of appointments
Being under the influence or pain killers, alcohol, or other drugs
What are your terms & conditions for services and products?
No Refunds apply for any service and product, including unused packages and gift cards.
Please be aware that holistic therapy is not instant gratification. There is no magic point or technique. It takes time, patience, and you must show up to make a shift. No results are guaranteed because of the multiple variables that are involved. Sometimes change of diet, habit, lifestyle, perception, mindset and routine is required. If you can’t commit to change than a shift may never come.
When should I arrive for my scheduled appointment?
Since we are a small but busy studio, please do not arrive no more than 5 minutes early for your appointment.